Observability, inventory, and commercial operations together
Live voice and SMS state, number inventory, billing, and customer records, in one place — so a technical question and its commercial context never need two separate systems to answer.
Live observability
Everything happening on the platform right now — and everything that happened recently — is investigable from the same place: active calls, delivery state, alerts, and access-rule matches.
- Live calls, with caller, destination, service, billing group, and duration
- Missed-call and missed-SMS tracking, with export
- Alerts, configured against your own conditions and reviewed as a result history
- Blacklists and access-rule matches
- CDR and SMS transaction history
Number inventory shared across voice and SMS
Numbers are a central resource used by both voice and SMS services, with allocation, billing, and service assignment managed from one inventory rather than duplicated between systems.
- Number inventory by country, region, type, and service
- Voice, SMS, and combined service context
- Allocation and availability state
- Customer and billing-group assignment
- Test voice and test SMS number pools
- Bulk upload, bulk allocation, and bulk unallocation
- Cost and rate context
- Assignment of a service to a number
Reporting and commercial operations
Rate cards, statements, and billing groups sit next to the traffic they bill for, so margin and cost are never a separate spreadsheet exercise.
- Voice and SMS traffic summaries
- Supplier, client, network, and agent reporting
- Customer and supplier rate cards, with CSV import
- Multi-currency billing groups and usage
- Statements with a confirm/publish workflow, PDF download, and bulk email
- Payment terms and bank-account records
Customer and tenant management
Every commercial relationship — customer, supplier, and reseller — is a record in the same system, with role-based access controlling exactly what each person can see and do.
- Customer and supplier company records, contacts, and addresses
- Billing groups and hierarchical commercial relationships
- Role-based access and permission-controlled navigation
- Per-domain theming: logos, colours, and login presentation